Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global layoffs ...
Microsoft has revealed that the new Queues app for Teams is now generally available, allowing users to better service customers who call in for support. Microsoft Teams not only lets businesses ...
Voca Conversational Interaction Center (Voca CIC) enables any Microsoft Teams user to act as an agent through a one-screen, AI-first contact center. AudioCodes is targeting its Microsoft Teams ...
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