In part two of this month’s briefing on online food retail, Glynn Davis outlines the key operating models used by the main operators. Industry watchers believe retailers are moving away from using ...

Lidl is piloting a click-and-collect service, offering loyalty program members a chance to reserve coveted "middle aisle" products before they hit the shelves. The initial trial will focus on the ...

Marks and Spencer (M&S) has finally restarted click and collect orders for clothing, home and beauty products after a nearly four-month suspension following an apparent major cyberattack. Although the ...

The Windy City will soon welcome a new grocery store, but don’t expect to walk in and start shopping. Fresh Street is built exclusively for online, click-and-collect shopping. Offering no ...

Shoppers' different needs for convenience benefits mean that using click-and-collect types results in vastly different performance outcomes. This calls for judicious alignment of the right ...

The click and collect service at Marks & Spencer has finally been restored almost four months after the brand was hit by a major cyberattack. Online ordering on the company’s website and mobile app ...

M&S has finally restored its in-store click and collect service The cyber incident was disclosed in April 2025 Online orders for delivery were restored in June Marks and Spencer (M&S) has finally ...