Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from ...

The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

The Trump administration wants customer service back in America. The awkward truth is that AI may get there first.

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

Consumers in the U.S. regularly experience frustration and inconsistent outcomes when they connect with a customer service ...

If you dread the thought of calling to change an airline ticket or negotiate your internet bill, a new artificial intelligence tool may provide a solution. DoNotPay, which offers an assortment of ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...